Support Policy

At JJFitnessline, we are dedicated to providing exceptional customer support to ensure a seamless shopping experience. Below is our support policy for addressing your questions, concerns, or issues.

Contacting Us

For any inquiries, including order status, product questions, or complaints, please reach out to our customer service team via the Contact Us page on our website. You can also use our live chat or support section for assistance.

When contacting us, please provide:

• Your full name
• Delivery address
• Order number
• Email address

This information helps us resolve your issue quickly and efficiently.

Order and Delivery Support

Order Issues: If you encounter problems with your order, such as incorrect items or cancellations, contact us immediately. We reserve the right to cancel orders or limit quantities, and we will notify you via email or the provided billing contact if changes occur.

Delivery Delays: We aim to deliver products within 6-7 business days, but delays may occur due to circumstances beyond our control (e.g., power failures, natural events, or incorrect shipping information). If there’s a significant delay, you may contact us to cancel the order. If you’re unavailable to receive your parcel, the courier will notify you to rearrange delivery.

Supply Issues: In case of supplier or technical issues, we may suspend product supply. We will inform you of any changes and provide options for processing your order or obtaining a refund. Contact us directly for updates.

Support for Returns and Refunds

If you need to return a product or request a refund, please refer to our Return Policy and contact us via the Contact Us page. Our team will guide you through the process and ensure timely resolution.

We are here to help! Reach out to us for any assistance, and we’ll do our best to address your needs promptly.